I’d like to inform you of the important changes Up and Running Podiatry has implemented to ensure your health and safety. Like you, we hope a lot of these measures are only temporary and we thank you for your patience and continued support.
It’s a highly challenging time for our community, dealing with the effects of COVID-19. Economically, it will be a very difficult time to be in small business. Our commitment to you is that we will be here, when and if you need us. We are also proud of the fact that all of the Up and Running Podiatry team will remain in a position of employment. It’s a big commitment for us make but without our clients and our team, there is no business.
2 of our podiatry clinics have been directly impacted by stage 3 restrictions. Our Altona North clinic was forced to shut down because we traded from the Bayfit Leisure Cenre. Days later the decision was made to close our Port Melbourne clinic by Symmetry Physiotherpy, the primary lease holders. We understand and respect their decision.
In light of the above and with serious consideration to wider impact on the health of our community, we belived closing all clinics may have been the right thing to do. Since announcing a temporary 4 week closure on Saturday Mar 28th via our social media, we have been inundated with patient requests for appointments and for us to stay open. We have listened and we are now opperating an “acute care” skeleton diary from our Elsternwick and Williamstown (new location) clinics. This decision has not been made lightly and we would like to take this opportunity to explain.
1- We are encouraging all clients to stay home where possible and we are acutely aware of need to minimise unnecessary exposure.
2- We continue to source all the latest information from medical experts. That advice (to this point) is this. “Health care workers are deemed essential should stay open to help save lives”.
3- We have implented the highest standard of infection control. We are screening all patients prior to entering the clinic and we are strictly limiting client numbers.
4- While not all podiatry appointments are considered urgent, there are many cases where they can be of high importance, including: onychocryptosis (ingrow toe nail) surgeries, patients with diabetes, diabetic foot ulcerations and patients with serous health concerns/ comorbidities where physical activity is required to keep them healthy and alive. By offering these appointments we are doing our bit to help reduce the demand on the public health system.
An alternative solution?
All of our podiatrists are now avaiable online for Telehealth appointments. We understand your need to stay home, so to help keep the momentum of your treatment plan going when a “hands on” appointment may not be required, we have introduced a Telehealth service. This is an online video based consultation that has been shown to be the same, if not better, than in-person care and there is a lot we can achieve on a call. We can help you through the entire process of getting set up, so it all runs smoothly on the day.
If you have any questions our team is ready to help via email and phone on 1300 185 335.