Payment and Cancellation Policy

• Payment is to be collected at the end of each treatment.
• We do directly bill certain work cover insurance companies with prior approval. It is your responsibility to keep track of the treatments you attend, so that you do not exceed your coverage. Please check with your insurance provider. Any payment not covered by an insurance company/ Medicare will be your responsibility.
• For TAC claims, if they refuse to pay – you will be responsible for the cost of the treatment.
• If Work Cover claims are disallowed – you will be responsible for the cost of treatment.
If you miss or cancel an appointment with less than 24 hours’ notice you will be charged 50% of the cost of the treatment.
• Medicare, employers, Work Cover and TAC do not pay for missed appointments so you will have to pay the cost personally.